Claims

Any claims related to purchased products must be processed through the email ayuda@quimishop.com or through the personalized online assistance provided by Customer Service. 

If the CLIENT is interested in any claim, they must contact us beforehand through the communication channels established in the previous section and request the corresponding refund in their case.

In the event of claims that result in chargebacks (CBK), the CLIENT's account will be deactivated until the process is concluded. To reactivate it, the CLIENT agrees to pay in advance the costs arising from the claims process.